Last updated 26 July 2026

Cancellation and refunds.

Preview every game before joining so you can check the arcade on your device. Neon Penny Arcade is provided by Omniventura, a technology brand of the legal seller ECOMMERCE ONLINE LTD, company number 12568562.

Cancel future renewals

Open Member login on a signed-in browser and choose “Manage or cancel subscription”. Stripe’s secure billing portal lets you cancel online. You can also email connect@omniventura.com. To avoid the next charge, cancel before the renewal date. Cancellation stops future billing; access continues only while Stripe reports the current subscription as active.

Immediate digital access

Before checkout you are asked to expressly request immediate access to the digital arcade and acknowledge that the statutory 14-day cancellation right for that digital supply is lost once supply begins. You also agree to the clearly displayed recurring charge. This does not affect legal remedies if the digital content is faulty or not as described.

Technical problems

If the member games do not run on a supported current browser, contact Omniventura as soon as practical with the Stripe receipt ID, device and browser details, and a description of the problem. The team will first try to resolve access. A verified failure that cannot be resolved may be eligible for a refund for the affected billing period.

Unexpected or duplicate payments

Contact Omniventura promptly with the Stripe receipt references if you believe a payment was unauthorised, duplicated or taken after an effective cancellation. Each request is checked against the payment and subscription records. Do not start a second subscription to recover an existing membership.

How to give a cancellation notice

Use the Stripe billing portal or send a clear statement to connect@omniventura.com saying that you wish to cancel Neon Penny Arcade. Include the checkout email and, if available, the Stripe receipt or subscription reference. Never send full card details by email.

Statutory rights

Nothing in this policy removes rights that cannot legally be excluded. Local consumer law takes priority where it grants stronger protection.

Cancellation or refund help? connect@omniventura.com